Frequently Asked Questions

Everything you need to know about Critter and how it can help grow your pet care business.

General

What is Critter?

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Who is Critter designed for?

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How is Critter different from generic CRM or marketing tools?

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Getting Started

How do I get started?

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Do I need a credit card to start my free trial?

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What happens when my trial ends?

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How long does it take to set up?

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Features & Product

What is Togo AI?

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Can I send both email and SMS campaigns?

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What marketing automations are available?

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How does the referral program work?

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How does lead generation work?

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What is customer lifecycle management?

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Connectors & Data

What software does Critter sync data from?

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Can I import my existing customer data?

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Does Critter connect with my website?

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Is my data secure?

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Pricing & Billing

How much does Critter cost?

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What's the difference between the plans?

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Do you offer enterprise pricing?

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Can I change my plan later?

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What if I exceed my SMS quota?

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Do you offer refunds?

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Still have questions?

Book a demo with our team and we'll walk you through everything Critter can do for your business.