Know every customer at every stage

From first contact across channels through the 100th booking and beyond, build a relationship with a personal touch, even as you scale.

hub.critter.pet/customers

Customers

1,247 total

SJ

Sarah Johnson

VIP
Max — Golden Retriever

47

Visits

$4,230

Lifetime Value

2 days ago

Last Visit

Tags

Weekly WalkerReferrer
Email
Text

Relationship building tools for a relationship driven business

Personalization

Build deep relationships

  • Activity tracking & notification center
  • Detailed client & pet profiles
  • Automated segmentation
Retention

Build long relationships

  • Visual customer journey builder
  • Task lists & team assignments
  • Trigger based communications
Profitability

Build rewarding relationships

  • Customer lifetime value tracking
  • Reporting dashboards & scheduled exports (Pro)
  • Customer-facing website chat widget (Pro)
SJ

Sarah Johnson

Max · Golden Retriever

VIP
Monthly

24

Visits

$2,847

Revenue

3

Referrals

Email
Text
Tag

Small business feel at big business scale

Maintain personal touch and customer comfort, whether you're a solo operator or a team of 50+. Task lists, assignments, and a built-in notification center keep everyone accountable — so nothing falls through the cracks, even as you scale.

Active Programs

Birthday Wishes

312 enrolled

Referral Rewards

247 enrolled

Win-Back

43 enrolled

Review Request

847 enrolled

Design the journey, not just the rules

See your entire customer lifecycle as a visual journey — from first contact to loyal regular. Build, edit, and iterate on your stages in a workspace built for clarity, with lifecycle rules and task-driven transitions working quietly in the background.

Business Insights

Live
Revenue MTD

$24,580

↑ 12% vs last month

Active Clients

847

↑ 23 this month

Revenue Trend (12 weeks)

Revenue trending 12% above last month

Reporting dashboards built for operators

Available on Pro — build custom dashboards, schedule recurring reports to your inbox, and export to CSV. Track LTV, funnel health, and campaign ROI in one place, without bolting on a separate BI tool.

Your Locations

2 of 2 on Pro
D

Downtown

Milwaukee, WI

6

Team

4

Camps

128

Bookings

E

Eastside

Shorewood, WI

4

Team

3

Camps

96

Bookings

Add another location

Unlimited with Enterprise

Enterprise
Per-location team access
Scoped campaigns & rules

Built to scale across locations

Pro supports up to 2 locations with per-location team access and location-scoped campaigns, rules, and forms. Running a franchise or a multi-region operation? Our Enterprise plan unlocks unlimited locations with dedicated onboarding.

Schedule a demo today

Meet with our team to learn what Critter can do for you today with a demo tailored to your business and your needs.